Refund and Returns Policy

Return Eligibility

Timeframe: Returns must be initiated within 7 days of the order delivery date.
Condition: Items must be in their original condition, unused, and with all original tags and packaging.
Exceptions: Items that are damaged due to normal wear and tear, or items that have been used or altered, are not eligible for returns.

Return Process

Contact Us : Contact our customer support team within the return window to request a return authorization number (RA).
Packaging : Carefully repack the item(s) in their original packaging, including all accessories and documentation.
Shipping : Ship the item(s) to the return address provided by our customer support team. You are responsible for the cost of return shipping.

Refunds

Timeframe : Refunds will be processed within 10 business days of receiving the returned item(s).
Method : Refunds will be issued to the original payment method used for the purchase.
Shipping Costs : Return shipping costs are generally non-refundable, unless the return is due to our error.

Exchanges

Availability : Exchanges are subject to product availability.
Process : If you would like to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

Notification : If you receive a damaged or defective item, please notify our customer support team within 7 days of receipt.
Replacement : We will provide a replacement for the damaged or defective item at no additional cost.
Return Shipping : We will cover the return shipping costs for damaged or defective items.

Special Circumstances

Customized Items : Customized items are generally not eligible for returns or exchanges.
Sale Items : Sale items may have specific return restrictions.